Last updated October 21, 2026
1. The agreement
These terms are an agreement between Ensei (“we”, “us”) and the business that uses Shop Ops (“Customer”, “you”). By signing in or using Shop Ops you accept these terms on behalf of that business, and confirm that you are authorized to do so. If you do not accept them, do not use the service.
2. The service
Shop Ops is an operations tool for online stores. It helps review advertising and budgets, approve creatives, and handle customer support email, including AI-assisted reply drafts. Features may change over time. We will give reasonable notice before removing a feature you rely on.
3. Accounts and access
- Access is by invitation from the Customer's owner account. Sign-in is with Google.
- You are responsible for the people you invite, for the roles you give them, and for keeping your Google accounts secure.
- Tell us promptly if you believe an account has been used without permission.
4. Your responsibilities
- You decide what is approved and sent. AI-assisted drafts and proposed actions are suggestions; you are responsible for reviewing them before you approve them, and for the content of messages sent from your mailbox.
- You must have the right to connect the mailboxes, stores and advertising accounts you connect, and to let us process the data in them, including your customers' personal data, for the purposes of the service.
- You must comply with the law and with the terms of the platforms you connect (for example Google, Shopify and advertising platforms), including rules on commercial email.
- You must not misuse the service: no spam, no unlawful content, no attempts to break, overload or reverse engineer it, and no access beyond what you were given.
5. Your data
You keep all rights to your data. You give us permission to process it only to provide, secure and support the service, as described in the Privacy Policy and on How we use Google data. Where we process personal data on your behalf, we do so on your instructions and keep it confidential. You can export or ask us to delete your data at any time.
6. Fees
Fees, if any, are agreed separately in writing. Unless agreed otherwise, fees are in Japanese yen, exclude consumption tax, and are not refundable for partial periods.
7. Availability and support
We work to keep the service available and secure, but we do not guarantee that it will be uninterrupted or error free. Planned maintenance will be announced in advance where possible. Support is provided through the contact form.
8. Disclaimers
Except as stated in these terms, the service is provided “as is”. Analyses, budget proposals and drafts are produced to help you decide; they are not guarantees of advertising results, sales or customer outcomes.
9. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability arising from these terms in any twelve-month period is limited to the fees you paid us for the service in that period. These limits do not apply to damage caused by our intentional misconduct or gross negligence, or where the law does not allow them.
10. Suspension and termination
You may stop using the service and close your account at any time. We may suspend or end access if you materially breach these terms and do not fix it after notice, or immediately where needed to prevent harm to the service or others. After termination we delete your data as described in the Privacy Policy, and you can request an export before then.
11. Changes to these terms
We may update these terms. We will update the date above and, for material changes, notify account owners in advance. Continuing to use the service after a change takes effect means you accept it.
12. Governing law and jurisdiction
These terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction of the first instance over any dispute arising from or relating to these terms or the service.
13. Contact
Questions about these terms can be sent through the contact form.